Enovatio users have access to technical support, allowing for a seamless transition from deployment to software. Depending on the software model you select, the support service provides the following:
Technical support throughout the life of the contract.
- Data saved in the system is stored on secure servers while backups provide additional protection against loss.
- All stored data will be protected from the moment they enter the Enovatio Cloud application, which is protected against unauthorized intrusion and unauthorized internal access.
- We ensure continuity of service in 99% of the business hours per month
- Remote handling of customer communications
- Free system updates
The on-premises solution
Continuous technical support for a period of one year under the implementation agreement. After this period, service is possible with a maintenance contract.
- Remote support for installation, upgrade setup, adaptation, and other fixes related to system usage
- Maximum response time for a customer request is 4 working hours for critical errors and 8 working hours for ordinary error reporting.
- Maximum response time for customer error is 48 hours for critical errors and 48 hours for normal errors.
- Full-time tracking of changes in operating systems and database-related software.
- The right to update the system